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Stride & Strength Support

Stride & Strength helps you plan workouts, track runs and meals, and see your progress — on iPhone, Android and the web.

Contact us: support@stridenstrength.com
We aim to reply within 2 business days. Please include your device (iPhone/Android/web) and, if you can, a screenshot.

Frequently asked questions

Do I need an account?

No. You can log workouts, runs, meals, water, weight and your fitness profile as a guest — it's saved on your device. A free account adds cloud backup and sync across devices, AI meal estimates and plans, private progress photos and Apple Health sync. Anything you logged as a guest moves into your account when you sign up.

I didn't get my verification or password-reset email

Check your spam or junk folder. Emails come from our sign-in provider. You can request a new password-reset link from the sign-in screen with “Forgot password”. Still stuck? Email us.

How do I sync between my phone and the website?

Sign in with the same account on each device. Your workouts, meals, weigh-ins, water and goals sync automatically.

Apple Health and Apple Watch

On iPhone, you can allow Stride & Strength to read and save workouts in Apple Health so your workouts appear in both places without duplicates. You can change this any time in the iPhone Settings app under Health → Data Access & Devices.

Are my progress photos private?

Yes. Progress photos are stored in a private, per-user folder, encrypted at rest, and only your signed-in account can view them. For extra protection, turn on Private Vault in My Transformation: photos are encrypted on your device before upload so not even we can see them. If you forget your vault passcode and lose your recovery code, vault photos can't be recovered by anyone.

What is Strides Pro?

Strides Pro adds unlimited AI (meal estimates, Kitchen, menus, workout and run plans), Apple Health and Apple Watch sync, the 7-day meal planner, weekend flex calories, all-time progress charts and advanced bodyweight progressions. Logging, timers and progress stay free. Planned price: $9.99 a month or $59.99 a year.

How does the free month work?

Your free month starts automatically when you create your account (or the first time you sign in). If it hasn't, open your account and tap Start your free month. No card is needed. You get every Pro feature for 30 days. If subscriptions aren't available yet when your month ends, your Pro access simply continues until they are. Nothing is charged automatically.

How do I cancel a subscription?

On iPhone: Settings → your name → Subscriptions → Stride & Strength. On Android: Google Play → Payments & subscriptions → Subscriptions. On the website: your account menu → Manage subscription. Deleting the app does not cancel a subscription.

Are the nutrition and calorie numbers exact?

No — they're estimates. Packaged foods use product label data where available; meals are estimated. Stride & Strength is not medical advice; talk to a qualified professional about your health, diet or training.

How do I delete my account and data?

Sign in, open the account menu → Account & sync → Delete account. This permanently removes your account, cloud records and private photos. See our Privacy Policy for details.

Privacy

Read our Privacy Policy and Terms of Use.